Frequently Asked Questions

  • Better speeds
  • More reliable speeds
  • Unlimited data
  • No minimum contract
  • Same bill every month
  • Use it for Netflix, Skype and Movies
  • No phone line required

Multiple devices can be used, depending on package selected

Try rebooting the router by unplugging it from the power outlet. Allow about 5 minutes before plugging the router in again and then after 1 minute, try connecting to the internet again. This should solve your issue in the majority of cases.

NB: On some routers there is a reset button, this is not a power button. Do not press it as this will result in a chargeable service call out.

If you have any other technical issues, please email or contact our support team on 061 389200 and dial 2, Weekdays 9.00 – 5.00.

Yes, this is possible and will be reflected in your bill the following Direct Debit.

NuWave Broadband is Fixed Wireless, which means we will bring the signal to your premises wirelessly.

If you wish to get the connection around the inside of your premises, most premises will achieve a signal throughout the entire building with the one standard router. Though, note: all premises are different and some can receive a wireless signal throughout but others, because of many issues, for example, thickness of walls, insulation type, concrete floors etc. may require some extra routers which can be provided by our installers, sometimes this requires an extra, non-standard install payment.

This can be discussed with the installer on the day.

No, NuWave broadband is a two-way service, which means you do not require a phone line to get installed. Also, if you have a phone line, NuWave broadband will not affect your ability to make calls with the existing phone line.

No, the equipment will remain the property of NuWave Communications Ltd. We will service the equipment if needed. We have a 1 year warranty for any fault in the equipment, outside of weather damage or damage caused by a third party, including the customer where we installed the equipment.

24 cm diameter.

No, we would first have to do a signal test, you may have interference with trees surrounding your premises or you may be out of the line of sight from our receiver due to been in a dip or valley.

We offer an option to pay for the year in advance, 12 months for the price of 11. Alternatively, it is by direct debit on the 15th of every month.

If you have any further questions, please Contact Us